The ServiceNow Store Apps Market has a 2021 market value of $5.9 billion and is anticipated to increase to $94.9 billion by 2031, with a CAGR of 32.5% between 2022 and 2031.
Apps developed and delivered on the ServiceNow platform, in both free and paid versions, can be integrated using the ServiceNow Store, a software marketplace. It is concentrated on commercially monetizing and marketing third-party independent software vendors’ (ISVs’), solution and service providers’ (SSPs’) cloud-native enterprise apps.
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A significant trend within the ServiceNow Store Apps market is the increasing demand for customized solutions. Organizations are seeking apps that align precisely with their unique workflows and business processes. Vendors are responding by offering highly configurable apps that integrate seamlessly with existing systems, allowing for a more tailored and efficient user experience.
Process Automation and Optimization: ServiceNow Store Apps are increasingly focused on process automation and optimization. Organizations are looking to eliminate manual, repetitive tasks by leveraging these apps to automate workflows, approvals, and notifications. This trend enhances operational efficiency, reduces errors, and frees up resources for more strategic tasks.
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As data becomes more critical, AI and analytics are being integrated into ServiceNow Store Apps. These apps leverage AI algorithms to provide insights, predictions, and recommendations. Analytics-driven apps help organizations make data-informed decisions, improve service delivery, and identify areas for improvement within their processes.
Enhanced User Experience and Mobile Accessibility: User experience is a crucial aspect of ServiceNow Store Apps trends. Vendors are focusing on creating intuitive, user-friendly interfaces that require minimal training. Additionally, mobile accessibility is gaining importance, allowing users to access and interact with apps from anywhere, anytime, further enhancing their usability and reach.
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Due to the rising adoption of ServiceNow store apps by businesses to create and develop enterprise service catalogs and advance the IT service model, North America held the majority of the global market share for ServiceNow store apps in 2021 and is anticipated to maintain this position during the forecast period. However, Asia Pacific is anticipated to have considerable growth over the course of the projection period due to rising investments in cloud infrastructure development and the deployment of cutting-edge technologies like AI and ML.
The key players profiled in the ServiceNow store apps market analysis are Dynatrace LLC, Talkdesk, Inc., Microsoft Corporation, xMatters, Inc., Teamviewer, International Business Machines Corporation, Cisco Systems Inc., Okta, Inc., PagerDuty, Sailpoint Technologies Inc. Market players have adopted various strategies, such as collaboration & partnership, investment, product launches, joint ventures, and acquisition to expand their foothold in the ServiceNow store apps industry.
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