According to the report, the global complaint management software market garnered $1.93 billion in 2018, and is estimated to reach $8.28 billion by 2026, registering a CAGR of 11.2% from 2019 to 2026.
The need to protect brand reputation and raise consumer satisfaction, increase in requirement for automated workflow and streamlining of complaint management operations, and implementation of consumer-centric strategies drive the global complaint management software market. However, insufficiency of useful insights on consumer complaints hinder the market growth. On the other hand, integration of novel technologies including AI and NLP create new opportunities in the market.
Download Free Sample Report at: https://www.alliedmarketresearch.com/request-sample/5954
The software segment to maintain its dominant position during the forecast period
Based on component, the software segment held more than three-fifths of the total share of the global complaint management software market in 2018, and is expected to maintain its dominant position during the forecast period. This is due to reduction in number of recurring complaints and implementation of a global approach for handling of complaints with multilingual capabilities, regional reporting requirements, and unlimited security levels. The services segment is expected to grow at the largest CAGR of 12.4% from 2019 to 2026, owing to effective functioning of software and platforms throughout the process offered by them.
The integrated segment to lead in terms of revenue by 2026
Based on type, the integrated segment held the highest market share in the global complaint management software market in 2018, contributing for nearly three-fourths of the total share, and will continue to lead in terms of revenue by 2026. Moreover, this segment is expected to register the highest CAGR of 12.6% from 2019 to 2026. This is due to need to integrate the outputs from various systems to generate most relevant and useful insights for resolving the customer complaint efficiently. The research also analyzes the standalone segment.
For Purchase Inquiry: https://www.alliedmarketresearch.com/purchase-enquiry/5954
North America to continue its leadership position during the forecast period
Based on region, North America accounted for the highest market share in terms of revenue, contributing to nearly two-fifths of the global complaint management software market in 2018, and is expected to continue its leadership position during the forecast period. This is due to surge in number of market players using visual effects. However, Asia-Pacific is expected to grow at the highest CAGR of 12.4% from 2019 to 2026, owing to rapid growth of the services industry.
Leading Market Players –
- AssurX, Inc.
- Equiniti
- ETQ, LLC,
- Freshworks Inc.
- MasterControl, Inc.
- Oracle Corporation
- Quantivate, LLC
- Salesforce.com, Inc.
- Sparta Systems, Inc.
- Zendesk, Inc.
- Zoho Corporation Pvt. Ltd.
If you have any special requirements, please let us know: https://www.alliedmarketresearch.com/request-for-customization/5954
Key Findings of the Study –
- Depending on component, the software segment led the complaint management software market size in terms of revenue in 2018.
- By technique, the vibration monitoring accounted for the highest market share in 2018.
- Region wise, North America generated the highest revenue in 2018; however, Asia-Pacific is anticipated to exhibit substantial growth during the forecast period.
- Depending on industry vertical, the healthcare segment is anticipated to exhibit substantial growth during the forecast period.
Buy This Research Report at: https://bit.ly/3EImPS4
Thanks for reading this article; you can also get individual chapter-wise sections or region-wise report versions like North America, Europe, or Asia.
If you have any special requirements, please let us know and we will offer you the report as per your requirements.
Lastly, this report provides market intelligence most comprehensively. The report structure has been kept such that it offers maximum business value. It provides critical insights into the market dynamics and will enable strategic decision-making for the existing market players as well as those willing to enter the market.
About Us:
Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP, based in Portland, Oregon. AMR provides global enterprises as well as medium and small businesses with unmatched quality of “Market Research Reports” and “Business Intelligence Solutions.” AMR has a targeted view to provide business insights and consulting to assist its clients in making strategic business decisions and achieving sustainable growth in their respective market domains.
AMR launched its user-based online library of reports and company profiles, Avenue. An e-access library is accessible from any device, anywhere, and at any time for entrepreneurs, stakeholders, researchers, and students at universities. With reports on more than 60,000 niche markets with data comprising of 600,000 pages along with company profiles on more than 12,000 firms, Avenue offers access to the entire repository of information through subscriptions. A hassle-free solution to clients’ requirements is complemented with analyst support and customization requests.
Contact:
David Correa
5933 NE Win Sivers Drive
#205, Portland, OR 97220
United States
Toll-Free: 1-800-792-5285
UK: +44-845-528-1300
Hong Kong: +852-301-84916
India (Pune): +91-20-66346060
Fax: +1-855-550-5975
help@alliedmarketresearch.com
Web: https://www.alliedmarketresearch.com
Follow Us on: LinkedIn Twitter