The IT outsourcing market is segmented on the basis of services, end-users, and geography. The market segmentation for the services includes application/software development, web development, application support and management, technical support/help desk, database development and management and telecommunication. The market segmentation for end-users includes government, BFSI, telecom, and others.
Benefits from a high level of IT expertise excluding the high costs of employing a full-time technology professional drives the market. Advanced data center network management to limit operational costs also fuels the market. In the contemporary digitalized business world, less companies use call center solutions and rather show trust upon the IT outsourcing company for their needs. The major restraints for the IT outsourcing market is the data security and online fraud, which seeps in the involvement of third-party service providers. However, the rise in the technology field requiring professional assistance and a larger workforce is expected to help in the future IT outsourcing market growth.
Major market players such as – Accenture PLC (Republic of Ireland) IBM Corporations (U.S.) APC by Schneider Electric (U.S.) Cisco Systems, Inc. (U.S.) CA Technologies (U.S.) Hewlett-Packard Co. (U.S.) BMC Software (U.S.) Dell Inc. (U.S.) NetScouts Systems Inc. (U.S.) Fujitsu Ltd. (Japan) Tata Consultancy Services Limited (India)
Geographically, the market is analyzed across North America (U.S., Canada, and Mexico), Europe (UK, France, Germany, Italy, and rest of Europe), Asia-Pacific (China, India, Japan, and rest of Asia-Pacific), and LAMEA (Latin America, Middle East, and Africa).
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