Airport kiosk is a small stand-alone booth that is strategically placed in high-traffic areas for business purposes. It can be considered as a self-service device, which is simple to use and convenient. Moreover, the wide range of supply of kiosks, including hardware, software, and service makes them even more popular among passengers. In addition, the provision of a variety of information on education, entertainment, and commerce increases the number of benefits derived from these kiosks. This integration of technology has boosted the growth of the airport kiosk market.
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COVID-19 scenario analysis:
- Airport kiosk production is expected to be more agile after the end of COVID-19.
- The supply chain disruption is expected to affect the future growth of the companies due to lockdown.
- The revenue is not being generated for companies due to the ongoing pandemic, which is expected to result in major losses across the year.
- Companies have to deal on a significant margin basis to revive the market.
- A huge monetary loss has been accounted for in the revenue generation of the airport kiosk companies due to the lockdown.
Top impacting factors: Market scenario analysis, trends, drivers, and impact analysis
The airline industry has revolutionized with digital transformation from mobile check-in apps to interactive digital displays and many others. Recent developments in the airline industry proliferate the growth of the airport kiosk market. Kiosks are considered a valuable addition to the airport, improving the customer experience while enhancing the airport infrastructure. Moreover, the incorporation of technology allows to upgrade airport infrastructure and services. Safeguarding customer data from the threat of cyber-security transfers the focus of authorities to incorporate Information Technology (IT) solutions that serve a better and safer interface. Such factors are anticipated to boost the growth of the global airport kiosk market.
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The global airport kiosk market trends are as follows:
Incorporation of technology to upgrade airport infrastructure
By using self-service kiosks, passengers are given full control of their travel, which makes the product’s use even more convenient. Such practices are incorporated by the industry to strengthen customer and organizational privacy, which, in turn, boosts the growth of the airport kiosk market. In addition, latest technological advancements, such as self-serving technologies, multiple entertainment options, and digital advisor facilities, foster the growth for the market. However, the inclusion of technology creates the risk of threat to cyber-security, but massive spending by airport authorities for safeguarding sensitive customer information is anticipated to lower the risk while maintaining a steady pace of growth. Furthermore, innovations and new product developments are anticipated to push sufficient product demand over the forecast period.
Airport kiosks acting as value addition to the industry
Airport authorities across the globe focus on providing convenience to consumers by adopting self-service solutions at the airport. In addition, increase in installations of airport kiosks resulted in reduced passenger delay, which assists the airport authorities to manage the air traffic. Moreover, to improve airport experience and enhance customer satisfaction, airport authorities escalate their spending on developing advanced technologies, thereby flourishing the airport kiosk market growth. In addition, owing to the consistent footfall of tourists, the need to create better-serving booths emerges, ultimately driving the demand for airline kiosks. Therefore, the proliferation of airport kiosks in the airline industry is anticipated to improve the overall experience, thereby adding value to the airports.
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Key benefits of the report:
- This study presents the analytical depiction of the global airport kiosk market along with the current trends and future estimations to determine the imminent investment pockets.
- The report presents information related to key drivers, restraints, and opportunities along with a detailed analysis of the global airport kiosk market share.
- The current market is quantitatively analyzed to highlight the global airport kiosk market growth scenario.
- Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
- The report provides a detailed global airport kiosk market analysis based on competitive intensity and how the competition will take shape in the coming years.
Questions answered in the airport kiosk market research report:
- Which are the leading market players active in the market?
- What are the current trends that will influence the market in the next few years?
- What are the driving factors, restraints, and opportunities of the market?
- What are the projections for the future that would help in taking further strategic steps?
Airport Kiosk Market Report Highlights
| Aspects | Details |
| By Type | Check-in Kiosk Automated Passport Control Kiosk Common-Use Self Service Bag Drop Kiosk Others |
| By Component | Hardware Software Services |
| By Region | North America (U.S., Canada, Mexico) Europe (UK, Germany, France, Russia, Rest of Europe) Asia-Pacific (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific) LAMEA (Latin America, Middle East, Africa, Rest of LAMEA) |
| Key Market Players | Embross Group, KIOSK Information Systems, IER SAS, Fujitsu Ltd., SITA, NCR Corporation, Wincor Nixdorf International GmbH, Phoenix Kiosk Inc., Toshiba Tec Co., Rockwell Collins Inc. |
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