AI in Telecommunication Market to Grow at 41.4% CAGR by 2031 | Latest Trends, Forecast, Insights & Growth Drivers

The AI in telecommunication market size was valued at $1.2 billion in 2021, and is estimated to reach $38.8 billion by 2031, growing at a CAGR of 41.4% from 2022 to 2031.

Artificial intelligence (AI) enables the telecom industry to extract insights from their vast data sets and made it easier to manage daily business and resolve issues more efficiently and also provide improved customer service and satisfaction. Artificial intelligence is an advanced technology that has the ability to make decisions as human intelligence. This technology focuses on creating an intelligent machine with the advancement in features such as speech recognition, visual recognition, image recognition, and translation between languages that are responsible for propelling the market growth. Furthermore, technology also has the potential to change the functioning and operation of various industrial sectors particularly in telecommunication.

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For instance, in September 2020, Nuance Communications, Inc. and Rakuten Mobile, Inc. formed a strategic partnership to add Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native, and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Through the Nuance-Rakuten mobile partnership, RCP offers Rakuten Group companies the ability to leverage conversational AI services; engagement AI services; Nuance mix rapid AppDev environment, an enterprise-grade conversational AI tooling platform that enables organizations to rapidly develop, test, deploy, and optimize virtual assistant, natural language, and speech solutions, reducing development and optimization time by more than 50 percent.

By deployment mode, the on-premise segment dominated growth of the AI in telecommunication industry in 2021, and is expected to maintain its dominance in the upcoming years, owing to added security provided by on-premise model. However, the cloud segment is expected to witness highest growth in the AI in telecommunication market forecast, owing to the rapid adoption of cloud services for remote work.

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North America dominates the AI in telecommunication industry. Growth of the market in this region is attributed to several factors such as increase in digitalization and adoption of AI and ML by the end users. Moreover, presence of key players is providing ample growth opportunities for the market growth. However, Asia-Pacific is expected to witness the highest growth rate during the forecast period, owing to rapid expansion of digital infrastructure across the region.

Due to the COVID-19 pandemic, restrictive containment measures involving social distancing, remote working, and the closure of commercial activities forced companies to rearrange their operations to initiate remote working. During this period, telecommunications technology, remote working, and video conferencing have fast emerged as essential business enablers. Moreover, streaming services such as Netflix had also gained a rise among millennials, putting the telecom industry in the center. Thus, the AI in telecommunication market saw a rise in growth due to the pandemic. Hence, the COVID-19 pandemic had a positive impact on the AI in telecommunication market.

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The report analyzes the profiles of key players operating in the AI in telecommunication market such as AT & T, Cisco Systems, Inc., Google, LLC, IBM Corporation, Infosys Limited, Intel Corporation, Microsoft, Nuance Communications, Inc, Salesforce, Inc., and ZTE Corporation. These players have adopted various strategies to increase their market penetration and strengthen their position in the AI in telecommunication market analysis.

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