According to the report published by Allied Market Research, the global debt collection software market accounted for $2.78 billion in 2018 and is projected to reach $5.66 billion by 2026, registering a CAGR of 9.4% from 2019 to 2026.
Automation in the accounts receivable process, rise in multichannel collection models, and the need to reduce bad debt and optimize collection costs augment the growth of the global debt collection software market. Whereas, high maintenance costs associated with debt collection services and diversified debt collection regulations across the globe impede the market growth. On the other hand, analytics-enabled collection models are expected to create lucrative opportunities in the near future.
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Based on component, the software segment held the largest share in 2018, contributing more than four-fifths of the global debt collection software market. Furthermore, the segment is expected to maintain its dominance throughout the forecast period. However, the services segment is projected to register the fastest CAGR of 10.9% during the forecast period.
Based on end users, the healthcare segment is expected to manifest the fastest CAGR of 11.1% during the study period. However, the financial institution’s segment held the largest share in 2018, accounting for more than one-fourth of the global debt collection software market.
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The global debt collection software market across the North American region dominated the market in 2018, contributing nearly two-fifths of the market and is anticipated to maintain its dominance throughout the forecast period. However, the Asia-Pacific is expected to register the fastest CAGR of 12.6% through 2026.
Impact of COVID-19 on Debt Collection Software Market:
- The software industry has witnessed increased demands for certain applications. On the other hand, major software firms are following the remote working system amid COVID-19.
- However, SaaS companies that sell to specialty sectors including hospitality, food, and others have seen a relatively poorer drop in growth.
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The key market players analyzed in the report involved radius Collections, Chetu Inc., Experian Information Solutions, Inc., Fair Isaac Corporation, Fidelity National Information Services, Inc., Nucleus Software Exports Ltd, Pegasystems Inc., Temenos AG, Tieto, and TransUnion LLC.
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