As per the report, the global contact center as a service (CcaaS) industry was pegged at $4.3 billion in 2021, and is expected to reach $19.8 billion by 2031, growing at a CAGR of 16.8% from 2022 to 2031. Incease in demand for enhanced and seamless end-to-end customer experience and the decline in operating costs due to the adoption …