Healthcare Chatbots are computer programs designed to simulate human-like conversations with users, in order to provide healthcare-related information and assistance. These chatbots can be integrated into various healthcare platforms, including mobile apps, websites, and messaging services.
Healthcare chatbots are becoming increasingly popular due to their ability to provide immediate, 24/7 assistance to patients, without the need for human intervention. They can assist with tasks such as scheduling appointments, providing medical advice, and answering general health questions.
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The global healthcare chatbots market was valued at $116.9 million in 2018, and is expected to reach $345.3 million by 2026, registering a CAGR of 14.5% from 2019 to 2026.
In 2018, North America accounted for the majority of the size of the healthcare chatbot market and is expected to remain dominant due to the easy availability of the healthcare chatbot service.
Additionally, long patient wait times are contributing to the growth of the global healthcare chatbot market in North America. On the other hand, Asia-Pacific is estimated to experience the fastest growth during the forecast period due to the increased awareness related to the use of healthcare chatbots.
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According to the app, symptom checker took the largest share of the healthcare chatbot market in 2018 due to the increase in internet usage and the increase in the level of medical information available at the patient level. In addition, appointment scheduling and tracking is expected to experience the fastest growth during the forecast period due to the need to reduce patient wait times and efficient use of healthcare resources.
Some of the leading players in the Healthcare Chatbots market include
F. Hoffmann-La Roche Ltd,
Bristol-Myers Squibb Company,
Eli Lilly and Company,
Pfizer Inc.,
Sanofi S.A.,
and Merck & Co., Inc.
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